2-Hour Express Delivery Service On-Time．100% Money-Back Guarantee
S.F. Express understands your need and strives to upgrade our service standard. To optimize our 2-hour express delivery service for local shipments, starting from 1 May 2014, auto-refund will be arranged to customers if we do not meet the committed time* (including 2-Hour Express Delivery Service Surcharge HKD120 and shipment charge). No refund application is needed.
For S.F. Express credit account customers, customers will receive full refund in the monthly statement within 4 working days.
For non S.F. Express credit account customers, customers will receive full refund to your bank account to 3 working days (only applicable for Bank of China or HSBC). If you choose cheque refund by mail, around 10 working days are needed.
Please click here for more details about the “2-Hour Express Delivery Service”. For more enquiries, please call our Customer Service Hotline at (852) 273 00 273 (Hong Kong).
