Shipment Protection Plus Service (SPP)

S.F. Express understands shipment safety is one of your key concerns. Shipment Protection Plus Service gives you financial protection against loss or damage. Besides higher compensation, a dedicated customer service executive will offer high level of customer care to handle your claims.

Shipment Protection Plus Service Overview

Service Coverage Hong Kong → Hong Kong, Macau, Taiwan and Mainland China Express Service
Shipment Type Non-document
Service Charge 1% of declared value, rounded to the nearest dollar;
Minimum service charge of HKD10
Payment Method

Hong Kong shipment: paid by shipper / receiver / third party
Macau, Taiwan and Mainland China shipment: paid by shipper / third party
(Payment method should be the same as shipping charge)
Required Documents Invoice
Content Limitation Fragile articles, food deteriorated easily are not accepted, for example: glass, gypsum products
Please contact our courier or customer service representative for content limitation details

 

Limitation of Shipment Protection Plus (SPP) Service

Declared Value Type Option to use SPP service
HKD5,000 or below All non-document shipments Optional
HKD5,001-50,000 10Kg or below Compulsory
Over 10Kg Optional
HKD50,001-500,000 Value at HKD5,000/Kg or below Optional
Value at HKD5,001-10,000/Kg Compulsory

Terms and Conditions apply. 

 

For enquiries, please call our Customer Service Hotline at (852) 2730 0273 (Hong Kong).