Self-pickup and Drop-off Service
Service Introduction
To let you enjoy the convenient parcels self-pickup and self drop-off services, S.F. Express continues to expend the service network. We have established over 500 S.F. Stores, S.F. Express Service Centers and S.F. Express Authorized Service Points in Hong Kong to provide parcels self-pickup service, some service points also provide parcels self drop-off service.
The Self-pickup Service are required to write the corresponding address and store code of your pickup point on the waybill, which enables faster and more efficient pickup arrangement. The self-pickup service also waives Non-Industrial/Commercial Surcharge HKD30 or Remote Area Surcharge HKD30 to help you save more.
Parcel Limitations and Service Charge
| Service Points | Maximum Volume | Maximum Weight | Service Charge | |
| S.F. Stores | 70*40*32cm | 20KG or below | Waived | |
| S.F. Express Service Centers | No Limitation | No Limitation | Waived | |
| S.F. Express Authorized Service Points | 7-Eleven Convenience Store# | 30*25*20cm | 5KG or below | HKD10/ MOP10* |
| Circle K Convenience Store# | 30*25*20cm | 5KG or below | ||
| Shell Station# | 53*32*32cm | 10KG or below | ||
| Bridal Tea House Hotel#^ | 70*50*50cm | 20KG or below | ||
| Red Hall Furniture#^ | 100*100*100cm | 10KG or below | ||
| Li Yuen Shop# | 30*25*20cm | 10KG or below | ||
| NTI Express Auto Care# | 70*45*38cm | 20KG or below | ||
| Hong Kong newspaper Hawker# | 530x320x230mm below | 10KG or below | ||
| Boxz Self Pick Elocker#～ | 41*39*50cm | 13KG or below | HKD8** | |
*From now till 31 December 2015, HKD10/MOP10 S.F. Express Authorized Service Points Service Charge is waived for parcels pickup at S.F. Express Authorized Service Points. (Boxz Self Pick Elocker exclusive).
**From now till 31 December 2015, HKD8 Service Charge is waived for parcels pickup at Boxz Self Pick Elocker.
# Provide pickup service
～Only applicable to parcels paid by shipper
^Provide drop-off service (For Bridal Tea House Hotel, only Ap Lei Chau (852TB3001) and Yau Ma Tei (852BB3001)Branch Provide drop-off service)
How to Use Self-pickup Service?
Simply follow below instructions to fill in the appropriate address information of receiver, you can enjoy the convenient parcels self-pickup service at designated service point.
1. Please put a tick in the 'Self Pickup' box for all self-pickup parcels.
2. Fill in the Address.
a) Domestic Shipment
(Hong Kong→Hong Kong) : Fill in the address and store code of service point(as the figure shown below).
b) Inbound Shipment
(Other regions→Hong Kong) : Fill in the address and store code of service point(as the figure shown below).
3a. Fill in your contact number
(Mobile number is recommended to receive our SMS notification).
3b. Fill in your mobile number is a MUST for Boxz Self Pick Elocker pickup pointsin order to receive SMS notification which contains necessary pickup information. Then you can enjoy the convenient parcels pickup service.
4. Complete the waybill.
5a. Receiver will receive SMS or phone notificationfrom S.F. Express once the parcel is delivered to the service point (Boxz Self Pick Elocker exclusive).
5b. Receiver will receive SMS or phone notification from Boxz Self Pick Elocker once the parcel is delivered to the service point of Boxz Self Pick Elocker.
6a. Receiver can pick up the parcels at S.F. Stores or Service Centers upon verifying receiver's information.
6b. Receiver MUST presents SMS notification to the authorized service point representative and settle the service charge payment by cash for parcels self-pickup at S.F. Express Authorized Service Points. (Boxz Self Pick Elocker exclusive).
6c. Receiver MUST go the designated parcel locker and input password according to the SMS notification for parcels picked up at Boxz Self Pick Elocker.
Notes:
Receiver has to pick up the parcels at specified location within 3 days after receiving the SMS notification. Customer please call our Customer Service Hotline (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau) to rearrange pickup for overdue parcels.
Business Hour, Address and Store Code of Service Points
S.F. Stores and Service Centers
Click here for S.F. Stores' details
Click here for S.F. Express Service Centers' details
S.F. Express Authorized Service Points :
1. 7-Eleven Convenience Stores
2. Circle K Convenience Stores
3. Shell Stations
4. Small-sized Chain Stores & Individual Stores
6. Boxz Self Pick Elocker
