Change Payment Mode Service
Introduction
Customers may choose to change the payment mode of shipment fees, including freight charges and value-added service fees, before acceptance and sign-off. For shipments whose payment mode has been changed, not only the freight charges and value-added service fees, but also the Change Payment Mode Service Surcharges would be charged.
Service Coverage
Hong Kong, Macau
Charging Standard
| Original Payment Mode | Payment Mode Adjustment | Surcharge per Shipment |
| Paid by consignee | Paid by shipper in cash | HKD/MOP 25 |
| Paid by shipper through credit account | ||
| Paid by third party | ||
| Paid by third party | Paid by shipper in cash | |
| Paid by shipper through credit account | ||
| Paid by shipper through credit account | Paid by shipper in cash | |
| Paid by third party |
*The Change Payment Mode Service from paid by shipper to paid by consignee is not available at the moment.
(Effective since 1st August, 2015)
Remarks:
- Changing of payment mode due to reasons of S.F. Express is exempted from surcharges (only limited to operational errors of couriers, transit time delay, shipment damages or loss).
- S.F. Express reserves the right of final decision in the event of dispute.
Should you have any enquiries, please call our Customer Service Hotline at (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).
