S.F. Express Online Service Platform (Credit Account Customers)
S.F. Express has been dedicated to provide online self-service to customers enjoying various service including order placement, shipment tracking and service enquiry via our Official Website. Provide a pleasant shipping experience for you.
Please click here to access the login interface of S.F. Express Online Service Platform
S.F. Express Online Service Platform Guideline
1. Login to S.F. Express Online Service Platform |
1.1 Click here to access the login interface of S.F. Express Online Service Platform 1.2 Enter User Name 1.3 Enter Password – For the first time login user, please use the initial PIN assigned to your Email Remarks: 1.4 Enter Security Code – the security code is located at the right box |
2. Online Ordering |
2.1 Self-Order Placement |
2.1.1 After login, customers can fill in the shipment information (marked with*) and click “Submit” to place order (See green box) Other Functions: • Select “Edit Address Book for Shipper” or “Edit Address Book for Receiver” (See red box) to add the shipper or receiver’s information. By choosing shippers or receivers in the Address Book, you do not need to enter those information again for every order placement. |
2.1.2 Click“Print Waybill” to print out Waybill after the order placement (See red box) |
2.2 Order Management |
Mouse-over "Online Ordering" and click "Order Management". (See red box) Customers simply enter “Start time”, “End time”, “Contact Number” or “Order Number” and click “Enquiry” (See green box) to cancel the order or Waybill printing. |
3. Check The Shipment Status |
Mouse-over "Self Services" and you can select "Subscribe by Email" or “Waybill Enquiry” |
3.1 Email Notification Select “Subscribe by Email” (See red box), enter “Waybill Number”, “Email Address” and “Security Code”, and click “Subscribe” to get the required notification of shipment status. (See green box) |
3.2 Track the Shipment Status |
4. Information Management |
Mouse-over "My Information" and you can select "Change Password", “My Profile", “My Shipper” or “My Receiver” |
4.1 Change Password Select “Change Password” (See red box), and then enter “Current Password”, “New Password” and “Reconfirm Password”, and click “Submit” to change your password (See green box) |
4.2 Edit the Shipper’s Profile Select “My Profile” (See red box), then customers can edit the shipper’s information by clicking “Submit” (See green box) to amend “Customer Name”, “Company Name”, “Telephone Number”, “Mobile Number” or “Email Address” |
4.3 Add the Shipper Select “My Shipper” (See red box), and enter shipper’s information (marked with*), and click “Save” to add the shipper (See green box) |
4.4 Add the Receiver Select “My Receiver” (See red box), and enter receiver’s information (marked with*) and click “Save” to add the receiver (See green box) |
5. E-Billing |
Please click here for E-Billing Service Guidelines |
For any inquiry, please contact our "Online Customer Service" or our Services Hotline: (852) 2730 0273 (Hong Kong) or (853) 2873 7373 (Macau).