Shipment Protection Plus Service (SPP)
S.F. Express understands shipment safety is one of your key concerns. Shipment Protection Plus Service gives you financial protection against loss or damage. Besides higher compensation, a dedicated customer service executive will offer high level of customer care to handle your claims.
Shipment Protection Plus Service Overview
| Service Coverage | Hong Kong → Hong Kong, Macau, Taiwan and Mainland China Express Service |
| Shipment Type | Non-document |
| Service Charge | 1% of declared value, rounded to the nearest dollar; Minimum service charge of HKD10 |
| Payment Method |
Hong Kong shipment: paid by shipper / receiver / third party |
| Macau, Taiwan and Mainland China shipment: paid by shipper / third party | |
| (Payment method should be the same as shipping charge) | |
| Required Documents | Invoice |
| Content Limitation | Fragile articles, food deteriorated easily are not accepted, for example: glass, gypsum products Please contact our courier or customer service representative for content limitation details |
Limitation of Shipment Protection Plus (SPP) Service
| Declared Value | Type | Option to use SPP service |
| HKD5,000 or below | All non-document shipments | Optional |
| HKD5,001-50,000 | 10Kg or below | Compulsory |
| Over 10Kg | Optional | |
| HKD50,001-500,000 | Value at HKD5,000/Kg or below | Optional |
| Value at HKD5,001-10,000/Kg | Compulsory |
Terms and Conditions apply.
For enquiries, please call our Customer Service Hotline at (852) 2730 0273 (Hong Kong).
