Convenience Store Pickup Service
Broad range of services
More than 9,800 convenience stores include the FamilyMart, Hi-Life, OK, 7-ELEVEN are available. You are free to choose among the four convenience stores, even on Alishan.
Check Stores:
24 hours pickup
To make it easier for you without having to waste waiting time.
SMS to remind pickup
When the shipment arrived at the designated convenience store the first day and fourth day, you will receive the notification SMS sent by SF.
Go to the convenience store to check identity card within the specified time, then you can pick up a shipment.
* If you are setting to reject advertising text message or not boot for a long time, you may not be able to receive SMS.
Send process
- Please make sure the shipment specifications by shipper before sending.
- Confirm the [7-ELEVEN Stores] [FamilyMart, Hi-Life, OK Stores] and shipping and payment methods with the receiver.
- After confirmation, please write down the convenience store code and name.
- Please ready for shipment by shipper and fill in the convenience store code + name on the address fields of the waybill.
More important, you must fill in the receiver's phone number. - When courier pick up shipment to the address of the shipper, then you can complete the Send process.
Pickup process
- When the shipment arrived at the convenience store, it will send the message to the receiver.
- The receiver pick up the designated shipment at the convenience store.
(When Shipment arrival at the convenience store within seven days, the receiver have to ready for an identity card to the designated convenience stores.
After confirm ,you can pick up the shipment.
* If due to personal reasons,for example reject advertising text message or not boot for a long time, you also can check shipment process on SF 「Track & Trace」 by original waybill number.
* If the recipient has yet to convenience stores to receive the shipment more than 7 days and it will enter the return flow.
SF will notify the shipper and the second reassignment costs should be paid by shipper.
Service Time
Monday~ Saturday 9:00AM~ 「Pickup cut-off time」
Expected delivery time
2 business day
Notes:
* Expect business days is from the shipper's address to the convenience store.( Not include sending day)
* In case of holidays, should be postponed to the next working day.
* If weather and other force majeure factors may be delayed.
Shipment Limitation
| Convenience Store | FamilyMart, Hi-Life, OK | 7-ELEVEN |
|---|---|---|
| Maximum Dimension | L + W + H sum shall not exceed 90 cm, If the length of the package less than 15cm, then the other sides cannot exceed 40cm. | L + W + H sum shall not exceed 105 cm, the two longest sides cannot exceed 45 cm and 30 cm. |
| Weight Limitation | Actual weight is not more than 5 kg | Actual weight is not more than 10 kg |
| Shipment Limitation | Shipment packaging without damage. No abnormal noise inside [Not prohibited Items] |
Shipment packaging without damage. No abnormal noise inside [Not prohibited Items] |
| Import Express (China, Hong Kong and Macau only) | |
|---|---|
| Convenience Store Coverage | Taiwan (not including outlying islands) |
|
Freight Charge
|
Standard Import Express rate |
| Payment Method | Paid by the shipper ,receiver or third party receiver |
Notes by the shipper
- Please properly packed shipment and placed in the appropriate amount of cushioning packaging materials to avoid damaging in the distribution process.
- Before Sending, please check the Prohibited Commodities details.
SF have right to refuse to undertake dangerous or does not meet the specification of goods.
- After the shipment sent, if you need to change the convenience store, please call the Customer Hotline at 0800-088-830.
If the shipment has arrived, SF cannot provide forwarding services.
- Part of the convenience store outlets in the schools, recreational areas, hospitals or remote areas, cannot provide 24 hours pickup service.
Notes by the receiver
- SF is unable to provide the convenience store returns, the original single forward or switch to the store pick-up service.
If any questions to the shipment or designated outlets, please contact with the shipper.
- It also provides behalf service, an agent to bring the shipper's identity card to a convenience store to check the identity.
