Dear Customers,
S.F. Express Hong Kong Limited ("S.F." or the "Company") recently received feedback from customers who have received telephone deceptions alleged from S.F., informing our customers of their unsigned or detained shipments, and tried to obtain our customers' personal and/or shipment information. S.F. has filed the potential phone scams with the police.
S.F. respects personal data privacy and is committed to fully implementing and complying with the data protection principles and all relevant provisions of the Personal Data (Privacy) Ordinance (Chapter 486). In the event that S.F. representatives contact customers in the course of package delivery, they would not ask customers for personal or shipment information on the phone.
The company hereby reminds customers and members of the public to be prudent in handing their personal information. Shipping and delivery status can be tracked with official channels in order to avoid any unnecessary loses.
S.F. official order tracking methods include:
